Privacy policy

Last updated: October 11, 2025

Welcome to Zévora (“we”, “us”, or “our”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit www.zevora.co.nz (the “Website”) or interact with us through our online store, social media platforms, or communication channels.

By accessing or using our Website, you agree to this Privacy Policy.

1. Information We Collect

We collect personal information that you provide directly to us when you:

  • Make a purchase or create an account

  • Contact us by email, website form, or social media

  • Subscribe to our marketing updates or newsletter

  • Enter a giveaway, promotion, or survey

This may include:

  • Your name, email address, and phone number

  • Shipping and billing address

  • Payment details (processed securely by Shopify or your chosen payment provider)

  • Order history and product preferences

We also automatically collect limited technical data through cookies and analytics tools, such as:

  • IP address and browser type

  • Device information

  • Pages visited and time spent on our Website

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate with you about your order or inquiries

  • Send product updates, promotional offers, or marketing content (only if you’ve consented)

  • Improve our Website, services, and customer experience

  • Comply with legal and tax obligations

3. Third-Party Services

Our store is hosted on Shopify, which provides the e-commerce platform we use to sell our jewellery. Shopify securely stores and processes your personal information. For more details, see Shopify’s Privacy Policy.

We also use trusted third-party providers:

  • Facebook & Instagram – advertising, analytics, and engagement

  • NZ Post – order shipping and tracking

  • Email marketing services – to send newsletters and offers

These providers may access limited personal data only to perform their services for us and must protect your information under strict privacy standards.

Shopify and some of our service providers may process your personal information outside New Zealand (including in Canada or the United States). These providers use privacy safeguards comparable to New Zealand’s Privacy Act 2020 to protect your data.

4. Cookies and Tracking

We use cookies and similar technologies to:

  • Keep your shopping cart and session active

  • Analyse traffic and improve functionality

  • Personalise ads through platforms like Facebook and Google

When you visit our site, you’ll see a cookie-consent banner. By continuing to browse, you consent to our use of cookies as described in this policy. You can disable cookies in your browser settings, but some site features may not work properly.

5. Marketing Communications

If you subscribe to our marketing emails or SMS, we’ll send occasional updates about new products, promotions, or brand news.
You can unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of our emails or by contacting us directly.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. All online transactions are encrypted via SSL (Secure Socket Layer) technology.

7. Your Rights (Under the NZ Privacy Act 2020)

You have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your information

  • Withdraw consent for marketing communications

To exercise your rights, please contact us at support@zevora.co.nz.

8. Data Retention

We retain personal information only as long as necessary to fulfil the purposes described in this policy or as required by New Zealand law (for example, tax or accounting obligations).

9. Links to Other Websites

Our Website or social media pages may include links to external sites. We are not responsible for the privacy practices or content of those websites.

10. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available on our Website with the date shown at the top. Continued use of our Website after updates means you accept the revised Policy.

11. Contact Us

If you have any questions, concerns, or privacy-related requests, please contact us:

Zévora NZ
Email: support@zevora.co.nz
Website: www.zevora.co.nz
Auckland, New Zealand