Terms of service

Overview

Welcome to Zévora. This website is operated by Revolution Hub Ltd, trading as Zévora.
Throughout the site, the terms “we,” “us,” and “our” refer to Zévora.
By visiting our website or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), together with our policies on returns, warranties, jewellery-care guidance, promotions, and any other terms referenced on our website.

If you do not agree to all of these Terms, please do not access the site or use our services.

1. Online Store Terms

By using our site, you confirm you are of legal age in your country or have consent from a parent or guardian.
You agree not to use our products for any unlawful or unauthorized purpose or to violate any laws within New Zealand or your own jurisdiction.

2. General Conditions

We may refuse service to anyone at any time.
Except for payment details, information you provide may be transferred unencrypted across networks; credit-card information is always encrypted.
You agree not to copy, sell, or exploit any part of our Service or website without our written permission.

3. Product Information

All products, prices, and descriptions are subject to change without notice.
Colours may appear differently across screens, and minor variations may occur between images and actual items.
We cannot guarantee every product will meet individual expectations.
We reserve the right to limit sales, correct errors, or discontinue items at our discretion.

4. Jewellery Care & Water-Resistance Disclaimer

Our 18 K gold-plated pieces are crafted for everyday wear and, when stated, are water-resistant — meaning safe for brief exposure such as hand-washing or light rain.
However, water-resistant does not mean tarnish-proof. Over time, exposure to moisture, sweat, perfume, or skin chemistry may cause natural fading or wear.

By purchasing from Zévora, you acknowledge that:

  • Water-resistant = safe for occasional water exposure, not for prolonged submersion or chemical contact.

  • Tarnishing and light wear are normal and not manufacturing faults.

  • Proper care, as outlined in our Jewellery Care Guide, extends the life of your piece.

  • Returns for tarnishing caused by misuse or improper care are not covered.

5. Policies You Agree To

By purchasing from Zévora, you agree to the following store policies:

  • Returns Policy: eligibility, timeframes, and non-returnable items.

  • Promotion & Giveaway Policy: entry rules and limitations.

  • Shipping Policy: delivery times, courier handling, and customs information.

All policies are linked in our website footer, and you are responsible for reading them before placing an order.

6. Allergy Disclaimer

Many of our pieces are hypoallergenic and nickel-safe, but skin sensitivities differ.
Zévora is not liable for allergic reactions.
If you have metal sensitivities, please review product details or contact us before purchase.

7. Lost or Stolen Parcels

Once an order is shipped and tracking is issued, liability passes to the courier.
We are not responsible for lost, stolen, or delayed parcels once in transit.
If an issue occurs, please contact the courier directly with your tracking number — our team will assist where possible.

8. Promotions & Discount Codes

  • Discount codes cannot be applied to past orders or combined with other offers unless stated.

  • Promotions, giveaways, and free-gift offers run only for the published dates and while stocks last.

  • All promotions may be changed or withdrawn at any time without notice.

  • Substitutions, cash alternatives, or rain checks are not available.

9. Billing & Account Information

You agree to provide accurate, current billing, shipping, and contact details.
We may refuse or limit any order that appears fraudulent, bulk, or for resale.
If changes are required, please contact us immediately at support@zevora.co.nz.

10. Third-Party Tools & Links

We may provide access to third-party tools, plugins, or links.
Use them at your own risk — we are not responsible for their terms, accuracy, or data-handling practices.

11. User Comments & Content

Any reviews, messages, photos, or submissions you provide may be used by Zévora for marketing or feedback purposes without compensation.
We reserve the right to remove content that is inappropriate, defamatory, or violates our community standards.

12. Errors & Omissions

At times, our site may contain typographical or factual errors.
We reserve the right to correct, update, or cancel orders affected by such errors at any time without prior notice.

13. Limitation of Liability

Our products and services are provided “as is.”
To the extent permitted by law, Revolution Hub Ltd t/a Zévora will not be liable for any indirect, incidental, or consequential loss arising from your use of our website or products.

14. Indemnity

You agree to indemnify and hold harmless Zévora and its employees, directors, and affiliates from any claim or expense arising from your breach of these Terms or misuse of our site.

15. User-Generated Content (UGC) Consent

By tagging @zevora.co.nz or using our branded hashtags, you grant Zévora permission to feature your content across our website, social media, or marketing channels.
Credit will always be given where possible.

16. Marketing Consent

By submitting your email or phone number on our site or at checkout, you agree to receive occasional marketing updates from Zévora.
You can unsubscribe at any time using the links in our messages.

17. Governing Law

These Terms are governed by the laws of New Zealand.
Any disputes will be handled by New Zealand courts.

18. Updates to Terms

We may update these Terms occasionally.
Changes take effect once posted, and continued use of our site implies acceptance of the revised Terms.

19. Contact Us

For questions about these Terms or our policies, please email:
support@zevora.co.nz

Final Note

By purchasing from Zévora, you automatically agree to these Terms of Service, including our Returns, Promotion, and Jewellery Care policies.