Shipping policy
All orders are packed and shipped from Auckland, New Zealand.
Orders are normally processed and dispatched within 1 – 3 business days after your order confirmation email is received.
Note: During busy periods such as sales events and public holidays, dispatch times may take slightly longer.
New Zealand Deliveries
| Order Value | Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|---|
| Over $100 NZD | Express Shipping (No signature required) | Next working day (Auckland) 1 – 2 working days nationwide * |
FREE |
| Under $100 NZD | Express Shipping (No signature required) | Next working day (Auckland) 1 – 2 working days nationwide * |
$5 NZD |
* Please allow up to 2 additional working days for rural addresses.
Australia Deliveries
| Order Value | Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|---|
| Over $100 AUD | Standard Shipping | 3 – 10 working days * | Free |
| Under $100 AUD | Standard Shipping | 3 – 10 working days * | $10 AUD |
* Delivery estimates are approximate and may vary due to customs clearance, weather, or courier delays.
Additional duties, taxes, or import fees may be charged by Australian customs and are not covered by Zévora.
Further Information
Shipping Delays
While we aim to dispatch every order promptly, unforeseen courier or customs delays may occasionally occur. Unfortunately, these are beyond our control and do not qualify for shipping refunds.
Lost or Stolen Parcels
Once an order leaves our warehouse and tracking is provided, the parcel becomes the responsibility of the courier.
If your parcel appears lost or stolen, please contact the courier directly with your tracking number.
We’ll always do our best to assist, but Zévora cannot be held liable for deliveries confirmed as “delivered” by the courier.
Damaged Parcels
If your package arrives visibly damaged, please photograph the packaging and items immediately and email us within 48 hours at support@zevora.co.nz so we can investigate with the courier.
Pre-Orders
Orders that include pre-order items will be dispatched once all items are available.
Estimated delivery dates are guidelines only and may vary based on supplier timelines.
Learn more about our Pre-Orders here. Click the Link
Redirecting Parcels
Once your order has been shipped, address changes or redirections must be arranged directly with the courier. Additional fees may apply.
Return-to-Sender Parcels
If a parcel is returned to us due to an incorrect address, non-collection, or refusal of delivery, we’ll contact you to arrange re-shipment.
Additional shipping charges may apply for re-delivery.
Import Duties & Taxes
International customers are responsible for any import duties, taxes, or customs fees applied by their country’s authorities.
We are unable to mark orders as “gift” or lower the declared value on customs forms.
Contact Us
For any shipping or delivery questions, please reach out to our team:
Email: support@zevora.co.nz
Business Operator: Revolution Hub Ltd (t/a Zévora)
Location: Auckland, New Zealand
